Account & data deletion
Delete your CaseLink account
Last updated: July 22, 2026
You can permanently delete your CaseLink account and personal data at any time. Pure collector accounts can be deleted inside the app. Dealer owners and staff must request deletion so workspace ownership and shared images can be handled safely. This page explains both paths and what records may be retained.
CaseLink is operated by CaseLink Technologies LLC.
Delete in the app or request deletion
If your account is a pure collector account with no current or historical dealer-workspace membership, you can delete it yourself in a few taps. No support request or waiting period is required.
Pure collector account
- Open CaseLink and tap More.
- Tap the initials/profile button in the upper-right.
- Tap Account & security.
- Tap Delete account.
- Confirm twice, then tap Delete now.
A successfully deleted collector account is signed out immediately and can no longer sign in.
Dealer owners and staff cannot use automatic deletion during the beta. The app will direct you to support instead; this prevents a user-scoped image deletion from breaking shared dealer inventory.
Email support
If you own or have ever joined a dealer workspace, have uninstalled CaseLink, or cannot access your account, email hello@getcaselink.com from the email address on your CaseLink account, with the subject “Delete my account”. We will confirm that the account is yours and complete the deletion for you.
What gets deleted
- Your login and identity (your email address and password).
- Collector: your profile, saved cards, and watchlist.
- Dealer owner: support verifies whether the workspace must be transferred or closed before removing the login. Tenant data is never destroyed by an automatic auth-user cascade.
- Dealer staff: support removes the membership and login only after checking that user-owned images are not still used by the dealer workspace.
- Any access-waitlist entry tied to your email address.
What a dealer keeps, anonymized
If you completed a sale or trade with a dealer, that dealer keeps their own record of the transaction for legal and tax reasons. Before the record is kept, your saved contact details — your name and contact information — are removed, so the record no longer identifies you. A free-text note a dealer wrote about a deal may remain.
Because these records no longer contain personal data that identifies you, they are anonymized rather than deleted (GDPR Recital 26).
When it happens
Your active account and personal data are removed when deletion completes. Limited residual copies may remain temporarily in encrypted disaster-recovery backups until they expire under the infrastructure provider's configured retention schedule; they are not restored for normal product use. Deletion is permanent and cannot be undone.
Questions
Email hello@getcaselink.com and we will help.